Shipping & Returns

We want your experience with us to be simple, reliable, and hassle-free. Below you’ll find details about our shipping process and return policy. If you ever have questions, our team is always happy to help.

Shipping Policy

We ship orders to customers across Canada, the United States, and select international locations.

Shipping costs and estimated delivery times are calculated at checkout based on your location, order size, and selected shipping method.

Order Processing

Orders are typically processed within 1–3 business days.
You will receive tracking information once your order has shipped.
Delivery times vary depending on your location and carrier selection.

Please note that shipping timelines are estimates provided by the carrier and may vary due to weather, customs, or other factors outside our control.

For large facility orders or bulk deployments, additional processing time may apply. We will communicate timelines clearly for any large-scale orders.

Returns & Exchanges

We stand behind the quality of our products and want you to be confident in your purchase.

You may return most new, unused, and unopened items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

Items must be unused and in original condition
Original packaging must be included
Proof of purchase is required

Defective or Incorrect Items

If you receive a defective product or the wrong item due to our error, we will make it right.

We will:

✔ Replace the item
✔ Repair the issue
✔ Or provide a full refund

Return shipping costs will be covered in these cases.

Return Process

To initiate a return, please contact us with:

Your order number
The item(s) you wish to return
A brief description of the reason

Our team will respond with instructions for completing the return.

Refund Timing

Once your return is received and inspected:

Refunds are typically processed within 3–5 business days
Your bank or credit card provider may take 5–10 business days to post the refund

Most customers receive refunds sooner, but total timing may vary depending on your financial institution.

Shipping Restrictions

Some products may have shipping limitations based on destination regulations. If any restrictions apply to your order, we will notify you promptly.

International customers are responsible for any applicable customs duties, taxes, or import fees.

Questions?

If you have any questions about shipping, returns, or your order, please contact us. We’re here to help and want you to have a great experience.